How to Set up Einstein Bots
As we know that, this world is changing and technology is taking the lead. Today everything is going digital! Here, salesforce has defined a feature as Einstein bots which is the part of Salesforce Service Cloud. The main purpose of the Einstein bot is to accurately without waiting for a human agent and to interact with customers quickly. In this feature, Einstein bots can send messages, ask questions and perform the actions based on the customer input and based on the rules defined. If you want to set up the Einstein bot, firstly, you have to connect a message channel or chat implementation. For this chat implementation, you must check if the chat is enabled or not. Please follow the below steps to enable the chat: Go to setup → Enter Chat in Quick find box → Select chat settings → Enable chat Go to setup → Enter Digital Experiences in the quick find box → select Digital Experiences → Enable Digital Experiences and set Domain Name. (I have already created one community page...